Terms & Conditions

1. Definitions

• "Service" refers to any business advisory programme offered by Budiman, including Neat Start Review, Smooth Folds Advisory, and Whole Linen Programme.
• "Client" or "You" refers to any individual or business entity that engages or enquires about our Services.
• "We/Us/Our" refers to Budiman.
• "Session" refers to a scheduled advisory meeting, conducted in person, by phone, or via video call.
• "Deliverables" refers to written summaries, plans, or notes provided to you as part of a programme.
• "Agreement" refers to the contract formed when you confirm engagement with a Service, including these Terms.

2. Acceptance of Terms

By submitting an enquiry form, booking a session, or making payment for a Service, you confirm that you have read, understood, and agree to these Terms. If you are engaging our Services on behalf of a business, you confirm that you have authority to bind that business to these Terms.

Our Services are intended for adults aged 18 and above. By engaging with us, you confirm that you are at least 18 years of age or have the legal capacity to enter into a binding agreement under Malaysian law.

3. Service Description

Budiman provides business advisory services for small business owners. Our current programmes are:

• Neat Start Review (RM 590): One advisory session and a written summary of observations and suggestions.
• Smooth Folds Advisory (RM 1,280): Two working sessions, a written action plan, and one follow-up review.
• Whole Linen Programme (RM 2,000/month): Monthly advisory sessions, a shared working plan, and between-session support throughout the engagement period.

All sessions are conducted in English or Bahasa Malaysia, at our office or via an agreed remote channel. Session scheduling is subject to mutual availability. We will endeavour to accommodate reasonable rescheduling requests made with at least 48 hours notice.

Our services are currently available to clients based in Malaysia. We reserve the right to decline engagement at our discretion.

4. Client Responsibilities

To help us provide a useful service, you agree to:

• Provide accurate and complete information about your business when requested.
• Attend scheduled sessions punctually or provide timely notice of any need to reschedule.
• Engage with session content in good faith.
• Not use our advisory relationship for any purpose that is unlawful, misleading, or harmful to others.
• Respect the confidentiality of any materials, methods, or approaches shared during sessions.

A session cancelled with less than 24 hours notice, or not attended without prior notice, may be counted as used under the applicable programme.

5. Intellectual Property

All written deliverables, frameworks, templates, and advisory materials provided by Budiman remain our intellectual property unless explicitly transferred in writing. We grant you a non-exclusive, non-transferable licence to use deliverables for the internal purposes of your own business.

You may not reproduce, resell, or distribute our materials to third parties without prior written consent. This restriction does not apply to your own business records and notes taken during sessions, which belong to you.

6. Payment Terms

• Currency: All fees are quoted and payable in Malaysian Ringgit (RM).
• Payment methods: Bank transfer or such other method as agreed at the time of engagement.
• Timing: Payment for the Neat Start Review and Smooth Folds Advisory is due before the first session. The Whole Linen Programme is billed monthly in advance.
• Cancellations and refunds: If you cancel before a session has taken place, we will refund the fee less a RM 100 administrative charge. Once a session has been delivered, that session's fee is non-refundable. For monthly programmes, you may cancel with 30 days written notice; no partial-month refunds are issued.
• Late payment: For monthly programmes, sessions may be paused until outstanding amounts are settled.

7. Confidentiality

We treat all information shared by clients in advisory sessions as confidential. We will not disclose your business information to any third party without your written consent, except where required by law.

We may refer to anonymised, generalised outcomes of our advisory work (e.g. "a retail client in Kuala Lumpur") for illustrative purposes without identifying you. If you would prefer we do not use your experience in any form, please let us know in writing and we will respect that preference.

8. Disclaimers

Our advisory services reflect our professional observations and considered suggestions based on the information you share with us. They do not constitute legal, financial, accounting, or regulatory advice. You should consult an appropriately qualified professional for matters requiring such expertise.

We do not make specific representations about business outcomes. Advisory guidance is offered in good faith based on available information; the application of that guidance and any resulting outcomes remain the responsibility of the client.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, Budiman's total liability to you for any claim arising from or related to our Services shall not exceed the total fees paid by you for the relevant programme in the preceding three months.

We shall not be liable for any indirect, consequential, or incidental loss arising from your use of our Services, including loss of revenue, business opportunity, or data. Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud.

10. Termination

Either party may terminate an ongoing programme with 30 days written notice. We reserve the right to withdraw from an engagement immediately if a client acts in a manner that is threatening, dishonest, or contrary to these Terms.

Upon termination, all fees owed for sessions already delivered become immediately payable. Clauses relating to confidentiality, intellectual property, and limitation of liability survive termination.

11. Dispute Resolution

These Terms are governed by the laws of Malaysia. In the event of any dispute, both parties agree to first attempt resolution through direct, good-faith discussion. If the matter cannot be resolved within 30 days, either party may refer the dispute to mediation before the Malaysian Mediation Centre.

If mediation does not resolve the matter, disputes shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

12. General Provisions

• Entire agreement: These Terms, together with any written programme confirmation, constitute the entire agreement between us.
• Severability: If any provision is found to be unenforceable, the remaining provisions continue in full effect.
• No waiver: Our failure to enforce any provision does not constitute a waiver of our right to enforce it in future.
• Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our obligations to a successor business with reasonable notice to you.
• Notices: Formal notices should be sent to [email protected] or to our address at No. 33, Jalan Sungai Besi, 57100 Kuala Lumpur.

13. Changes to These Terms

We may update these Terms from time to time. We will give you at least 14 days notice of any material change — by email if you are a current client, or by updating the effective date above. Continued use of our Services after the notice period constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, please contact us:

Budiman, No. 33, Jalan Sungai Besi, 57100 Kuala Lumpur, Malaysia.

Legal enquiries: [email protected]